Online Payments and Services

Online Payments and Services

Utility Billing - For City Customers Only
(Alpena Township Customers Cannot Pay Using this Site)

Water/Sewer Bill Payment

To pay your bill online click here

By clicking the link above you will leave the City of Alpena web site to pay your bill through a third party.

Utility Bills can be paid by Credit Card or Electronic Check (E-Check).

This service is currently offered through Point and Pay, LLC.

A convenience fee is charged for this service which is the responsibility of the cardholder:

Credit Cards:


(minimum fee of $2.00)


Flat fee of $3.00, up to $10,000

Flat fee of $10, anything over $10,000

You can also make credit card payments for your Water/Sewer Bill via telephone by calling United Water at 989.354.1400.

The City does not receive the convenience fee or any credit card or bank information.

You must contact Point and Pay Customer Service at 1.888.891.6064, option 1, if you are experiencing any problem with your transaction.

**Please note payment should be reflected on the account within 48 hours.