Online Payments and Services

Online Payments and Services

Utility Billing - For City Customers Only
(Alpena Township Customers Cannot Pay Using this Site)

Water/Sewer Bill Payment

By clicking the link above you will leave the City of Alpena website to pay your bill through a third party.

Utility Bills can be paid by Credit Card or Electronic Check (E-Check).

This service is currently offered through Point and Pay, LLC.

A convenience fee is charged for this service which is the responsibility of the cardholder:

Credit Cards:


(minimum fee of $2.00)


Flat fee of $3.00, up to $10,000

Flat fee of $10, anything over $10,000

You can also make credit card payments for your Water/Sewer Bill via telephone by calling United Water at (989) 354-1400.

The City does not receive the convenience fee or any credit card or bank information.

You must contact Point and Pay Customer Service at 1-888-891-6064, option 1, if you are experiencing any problem with your transaction.

**Please note payment should be reflected on the account within 48 hours.